Privacy Policy

At ActivateBody, your privacy matters to us. We’re committed to protecting your personal details and ensuring your information is handled with care, confidentiality, and in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What We Collect

To provide you with the best possible care, we may collect:

• Your contact details (name, date of birth, phone, email, address)

• Emergency or GP information

• Payment and health fund details

• Relevant health and medical information (e.g., medical history, medications, reports, or treatment notes)

Why We Collect It

We only collect information that helps us:

• Deliver safe, effective, and personalised care

• Manage appointments, billing, and health fund claims

• Communicate with you about your care, reminders, or clinic updates

• Share news and promotions (you can opt out anytime)

How We Use & Share Your Information

Your information is only used for your care and related services. It may be shared with:

• Healthcare professionals involved in your treatment

• Government or regulatory bodies if required by law (e.g., WorkCover, TAC, DVA)

• Third parties, but only with your consent

We never sell or trade your information.

Security of Your Information

We take privacy seriously. Your records are securely stored and protected from misuse or unauthorised access.

• Most information is kept for at least 7 years, as required by law

• When no longer needed, it is safely destroyed or de-identified

• Credit card details are never stored

Your Rights

You have the right to:

• Access or update the personal information we hold about you

• Opt out of marketing communications

• Ask questions or raise concerns about how your information is handled

Contact Us

If you’d like to access your information, update your details, or have any privacy concerns, please get in touch:

ActivateBody
📍 3/8 Thomas Street, Noosaville
📧 bookings@activatebody.com.au